Customer Support & Help Center
Need assistance with MetaWipe Vault? We are here to help you protect your media privacy.
Direct Developer Support
Have an inquiry, found an unexpected edge case with a photo format, or want to suggest a new privacy feature? Reach out directly:
✉️ Email Support: metawipe.vault@gmail.comFrequently Asked Questions (FAQ)
❓ How does MetaWipe Vault strip metadata?
Unlike tools that merely edit dictionary flags, MetaWipe Vault deconstructs your image into an uncompressed raw pixel bitmap array in memory and re-encodes a pristine JPEG/PNG without ever importing original EXIF, IPTC, TIFF, or GPS dictionary payloads. For videos, all QuickTime metadata tracks and location atoms are permanently excluded.
❓ Why does my cleaned photo appear at the bottom of my Photos app?
When an image's original capture date is wiped, iOS normally treats the creation date as empty, which can cause photos to appear years in the past. MetaWipe Vault intelligently stamps the current timestamp on cleaned exports so they immediately show up at the very bottom (most recent position) of your Photos app for quick sharing.
❓ What does the GPS Spoofer / Decoy feature do?
Rather than leaving location fields blank (which might indicate to an observer that metadata was stripped), the Decoy tool injects deliberate synthetic GPS coordinates (such as Tokyo, Paris, or user-selected coordinates) into the photo's EXIF dictionary before saving.
❓ Does the app upload any of my photos or videos to the cloud?
Absolutely not. MetaWipe Vault is 100% offline. It has no networking capability, does not use external APIs, and does not maintain any cloud database. All processing takes place on your device.
❓ What permissions does the app require?
MetaWipe Vault requests Photo Library access (to allow you to import photos/videos and save sanitized files) and Camera access (if you choose to use the Stealth Camera feature to capture photos without metadata).
❓ What should I do if a large video takes time to sanitize?
High-resolution 4K 60fps video files contain massive data streams. MetaWipe Vault remuxes these tracks frame-by-frame while discarding metadata. Please keep the app active while processing large video files.